caji Frequently Asked Questions
Everything You Need to Know

Creating a caji account takes under three minutes. Visit the caji Login page, click the registration option, and fill in your full name, email address, mobile number, and preferred currency (BDT). You will receive a one-time verification code via SMS to confirm your mobile number. Once verified, your account is active and you can make your first deposit immediately.

caji requires a valid government-issued photo ID for KYC verification — acceptable documents include your Bangladesh National Identity Card (NID), passport, or birth certificate. You will also need to submit a recent selfie holding your ID document. KYC is mandatory before processing any withdrawal request and is usually reviewed within 24 hours on business days.

The minimum age to register and play on caji is 21 years. This is a strict, non-negotiable requirement. During KYC verification, caji confirms each player's date of birth against their submitted ID. Any account found to belong to a person under 21 will be closed immediately and funds handled per our Terms and Conditions.

To reset your caji password, click the "Forgot Password" link on the caji Login page and enter your registered email address. A secure password reset link will be sent to that email within a few minutes. If you do not receive it, check your spam folder. For further help, contact [email protected] and our team will assist you within 4 to 8 hours.

No — each player is permitted exactly one caji account. Operating multiple accounts is a violation of caji's Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any pending balances. If you believe a duplicate account has been created by mistake, contact our support team immediately to have it resolved.

To deposit via bKash on caji, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), confirm the transaction in your bKash app using your PIN, and the funds will appear in your caji balance within seconds. bKash deposits are processed instantly with no fees charged by caji.

Nagad deposits on caji are processed instantly — funds typically appear in your account balance within seconds of completing the transaction in your Nagad app. caji does not charge any processing fee on Nagad deposits. The minimum deposit amount via Nagad is ৳200, and the maximum per transaction may vary depending on your account tier and Nagad's own daily limits.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on caji. To deposit via Rocket, select it as your payment method in the caji Deposit section, enter the amount, and follow the on-screen prompts to authorise the transfer through the Rocket app or USSD menu. Rocket transactions are processed quickly, typically within a few minutes.

The minimum withdrawal amount on caji is ৳500. Withdrawals are available via bKash, Nagad, Rocket, Upay, and bank transfer to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank. You must complete KYC verification before your first withdrawal can be processed. caji does not charge withdrawal fees, though your payment provider's own limits may apply.

Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours after approval. Bank transfer withdrawals to Bangladeshi banks may take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawal requests submitted during peak hours or requiring additional security review may take slightly longer. All times are Bangladesh Standard Time (BST, UTC+6).

caji does not charge any platform-side fees on deposits or withdrawals. However, some payment providers — particularly banks — may apply their own transaction or service charges. Mobile wallet providers such as bKash, Nagad, and Rocket may also have standard service charges on transfers that are outside caji's control. We recommend checking your provider's current fee schedule before initiating a large transaction.

To bet on cricket on caji, log in to your account and navigate to the Cricket section. You will find available matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, and more), enter your stake amount in BDT, and confirm your bet. Live in-play betting is available on selected matches with real-time odds updates.

caji offers slot titles from several leading international game studios including Pragmatic Play, NetEnt, Microgaming, and more. The Slots section is regularly updated with new releases. You can filter games by provider, theme, volatility, and RTP to find titles that match your playing style. All slot games on caji use certified Random Number Generator (RNG) software to ensure fair and unpredictable outcomes.

Yes — caji is fully optimised for mobile play. The platform runs smoothly in mobile browsers on Android and iOS devices without requiring any app download. All game categories including cricket betting, slots, and live casino tables are accessible on mobile. The interface automatically adapts to your screen size, giving you a clean, fast experience whether you are on a smartphone or tablet.

RTP stands for Return to Player — it is the theoretical percentage of total bets a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP pays back ৳96 for every ৳100 wagered on average over millions of spins. Individual session results will vary significantly due to the RNG. caji displays the RTP for each game in its information panel so players can make informed choices.

All games on caji are sourced from licensed, internationally recognised game studios that use independently audited Random Number Generator (RNG) technology to ensure fair outcomes. caji does not modify game logic or payout structures. The platform is committed to fair play and operates under international gaming standards, providing Bangladeshi players with a trustworthy and transparent gaming environment.

caji offers a welcome bonus for new players on their first deposit. To claim it, register your account, complete your first deposit of at least the qualifying minimum amount, and the bonus will be credited to your account automatically. The exact bonus percentage and maximum amount are displayed on the active promotions page within your account. Bonus funds are subject to wagering requirements that must be met before withdrawal.

Wagering requirements specify how many times a bonus amount must be bet before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable funds. Progress is tracked in your account dashboard. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.

Yes, caji bonuses have expiry dates. Once a bonus is credited to your account, you typically have 7 to 30 days (depending on the specific promotion) to meet the wagering requirements before the bonus and any associated winnings are removed. The exact expiry period for each bonus is clearly stated in the promotion's terms. Always check the bonus terms in your account before accepting any offer.

caji runs regular promotions for returning players including reload bonuses, free spin offers on selected slot titles, and seasonal promotions tied to events such as the BPL season, Eid, and Pohela Boishakh. Loyalty rewards are available for active players based on their wagering activity. Log in to your caji account and check the Promotions section to see all currently active offers available to your account tier.

caji is a safe and secure platform for Bangladeshi players. The site uses SSL encryption to protect all data transmitted between your device and our servers, and player funds are held separately from operating capital. Account security features include password protection, email verification, and KYC identity checks. caji also applies responsible gaming tools to protect vulnerable players and enforces a strict 21+ age policy.

caji protects your personal and financial data using industry-standard SSL (Secure Socket Layer) encryption on all pages and transactions. Your payment details are never stored on caji's servers in unencrypted form. Access to player account data is restricted to authorised personnel only. For full details on how your data is collected, stored, and used, please review the caji Privacy Policy.

To self-exclude from caji, contact our support team directly at [email protected] and request a self-exclusion. You can choose a temporary exclusion period of 6 months up to 5 years, or request a permanent account closure. Self-exclusion takes effect immediately upon confirmation by our team. During the exclusion period, your account will be suspended and you will not be able to log in, deposit, or place bets.

Yes — caji allows you to set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. Reducing a limit applies instantly, while requests to increase a limit are subject to a 24-hour cooling-off period for your protection. These tools are free and available to all registered caji players.

If you feel gambling is negatively affecting your finances, relationships, or mental wellbeing, please contact caji support immediately at [email protected]. Our trained team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays. You can also use caji's built-in responsible gaming tools — deposit limits, session time limits, time-out, and self-exclusion — all accessible from your account settings at no cost.