Strict 21+ Age Policy
caji enforces a strict minimum age requirement of 21 years for all players. This is non-negotiable. No person under the age of 21 may register an account, make a deposit, place a bet, or use any feature of the caji platform — regardless of whether parental consent has been given.
Age verification is conducted as a mandatory part of our Know Your Customer (KYC) process. Every player must submit a valid, government-issued photo identification document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — confirming they are 21 years of age or older before any withdrawal request can be processed.
Any account found to belong to a person under the age of 21 will be closed immediately and all funds held in the account will be handled in accordance with our Terms & Conditions. caji also encourages parents and guardians across Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh to use parental control software to prevent minors from accessing online gambling platforms.
Set a daily, weekly, or monthly deposit cap on your account. Once your chosen limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when lowered — increases apply after a 24-hour cooling-off period.
Define how long you wish to play in a single session. When your session time limit is reached, you will receive a clear on-screen notification. You may choose to end the session or acknowledge the alert and continue — the choice is always yours.
Take a short break from gambling with a temporary account suspension. Time-outs are available for periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is fully suspended — no deposits, no bets, no logins.
If you need a longer break, self-exclusion allows you to close your caji account for a minimum of 6 months, up to 5 years, or permanently. Self-exclusion is irreversible for the chosen duration. Contact [email protected] to activate this immediately.
Set a maximum amount you are comfortable losing within a defined period (daily, weekly, or monthly). Once your loss limit is reached, you will be prevented from placing further bets until the period resets. This tool helps protect your bankroll over time.
Enable periodic on-screen reminders that display how long you have been playing and a summary of your wins and losses during the current session. Reality checks are a simple but effective way to maintain awareness of your gambling activity.
How to Activate Your Safety Tools
All responsible gaming tools on caji are free and available to every registered player. Here is how to set them up:
Log In to Your caji Account
Access your account via the caji Login page. Ensure you are using your registered email address and password.
Navigate to Account Settings
Go to your profile and locate the "Responsible Gaming" or "Player Safety" section within your account settings panel.
Select Your Preferred Tool
Choose from deposit limits, loss limits, session time limits, reality checks, or time-out options. Enter your preferred values and confirm.
Confirm the Change
Restrictions take effect immediately. An email confirmation will be sent to your registered address. Increases to limits are subject to a 24-hour cooling-off period for your protection.
Request Self-Exclusion via Support
For self-exclusion requests, contact our team directly at [email protected] (plain text — not a clickable link). Our team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh.
Recognising the Signs of Problem Gambling
Gambling should always be an enjoyable form of entertainment — never a financial strategy, a way to escape problems, or a compulsion you feel unable to control. The following signs may indicate that gambling has become a problem. If you recognise any of these in yourself or someone you care about, please reach out for support immediately.
- Chasing losses: Continuing to gamble in an attempt to recover money that has already been lost, often increasing bet sizes to do so.
- Gambling with essential funds: Using money set aside for rent, food, utility bills, school fees, or other essential expenses to fund gambling activity.
- Borrowing to gamble: Taking loans, using credit cards, or borrowing money from family members or friends specifically to fund gambling sessions.
- Inability to stop: Feeling unable to stop gambling even when you want to, or when you have promised yourself or others that you would stop.
- Gambling to escape: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or problems at work or at home.
- Neglecting responsibilities: Missing work, neglecting family duties, or withdrawing from social activities in order to spend more time gambling.
- Concealing gambling activity: Hiding the extent of your gambling from family members, friends, or colleagues out of shame or fear of judgment.
- Preoccupation with gambling: Spending significant time thinking about past gambling sessions, planning future sessions, or calculating how to obtain more funds to gamble with.
caji's Responsible Gaming Principles
caji's approach to responsible gaming is built on a set of core principles that guide every decision we make about platform design, player communication, and the tools we provide. These principles reflect our genuine commitment to the wellbeing of every player in Bangladesh and beyond.
- Gambling is entertainment, not income. caji promotes gambling strictly as a leisure activity. We do not advertise our platform as a source of income or a financial strategy, and we discourage any player from treating it as such.
- Full transparency on odds and house edge. Every game on the caji platform operates with a published Return to Player (RTP) percentage. We believe players should understand the mathematical nature of gambling before they play.
- No marketing to vulnerable players. caji does not target promotional communications at players who have set responsible gaming limits, activated a time-out, or requested self-exclusion. Marketing preferences can be managed at any time through your account settings.
- Proactive monitoring for problem gambling indicators. Our platform monitors behavioural signals — such as rapid increases in bet frequency, session length anomalies, and chasing-loss patterns — and flags accounts for a welfare review by our responsible gaming team.
- Staff training. All caji customer support agents who interact with players are trained to recognise signs of problem gambling and to respond with empathy, providing appropriate guidance and tool recommendations without judgment.
- Commitment to continuous improvement. caji reviews its responsible gaming policies, tools, and player education content on a regular basis to ensure they remain effective, current, and aligned with international best-practice standards.
Tips for Safer, More Enjoyable Play
Following these practical guidelines will help you keep your gambling activity safe and within healthy boundaries, whether you enjoy cricket betting during the BPL season, live casino tables, or slot titles from Pragmatic Play and Microgaming.
- Set a strict budget before you start. Decide exactly how much you are comfortable spending before each session and treat that amount as the cost of your entertainment — not as money you expect to recover.
- Never gamble when tired, stressed, or under the influence. Clear-headed decision-making is essential. Emotional states and impaired judgment significantly increase the risk of unhealthy gambling behaviour.
- Take regular breaks. Use the session time limit feature to schedule breaks during long play sessions. Step away from the screen, get some fresh air, and return only when you feel refreshed and clear-minded.
- Balance gambling with other activities. Ensure that gambling is just one of many leisure activities in your life — not the primary or only one. Maintain your relationships, hobbies, and commitments outside of the platform.
- Track your wins and losses honestly. Keep a clear record of how much you deposit, bet, win, and withdraw. Honest tracking prevents distorted perceptions of how much you are actually spending or winning over time.
- Accept losses as part of the game. Every casino game and sports bet carries a house edge. Losses are a normal and expected part of gambling. Do not increase your bets or deposit more in an attempt to recover losses quickly.
- Never borrow money to gamble. Gambling with borrowed funds — whether from a bank, a friend, or a family member — creates financial risk that extends far beyond the platform and can have serious real-world consequences.
If you feel that gambling is causing you distress, financial difficulty, or harm to your personal relationships, please do not wait. Contact our responsible gaming support team immediately at [email protected] (plain text — not a clickable link). Our trained support agents are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. All conversations are handled with complete confidentiality and without judgment.
Protecting Minors
caji takes the protection of minors with the utmost seriousness. No person under the age of 21 is permitted to use the caji platform under any circumstances. Beyond our own KYC enforcement, we encourage all adults in Bangladesh to take the following steps to prevent underage access to online gambling platforms:
- Do not share your caji account login credentials with any other person, including family members and friends.
- Log out of your caji account completely when your session is over, particularly when using a shared device.
- Use parental control software on household computers, tablets, and smartphones to block access to online gambling sites for users under 21.
- Have open, age-appropriate conversations with young people about the risks associated with gambling and why legal age limits exist.
- If you suspect a minor has accessed or registered an account on caji, contact us immediately at [email protected] so we can investigate and take action.
caji will immediately close any account confirmed to belong to a person under the age of 21 and will handle any associated funds in accordance with our Terms & Conditions and applicable regulations.