caji Terms & Conditions — Rules Governing Platform Use

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "caji" refers to the online casino and sports betting platform accessible at caji.pro, including all associated services, products, games, and features.
• "Platform" means the caji website, mobile-optimised site, and any related applications or services operated by caji.
• "Player" / "You" / "Your" refers to any individual who accesses, registers on, or uses the caji platform in any capacity.
• "Account" means the personal account created by a Player upon successful registration on the caji platform.
• "Real Money Balance" refers to funds deposited by the Player into their caji account that have not yet been wagered or withdrawn.
• "Bonus Balance" refers to promotional credits credited to a Player's account subject to applicable wagering requirements.
• "KYC" (Know Your Customer) refers to the identity and document verification process caji is required to conduct before processing withdrawals.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it or any associated winnings can be withdrawn.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all time-related references in these terms.

References to "including" or "includes" are not exhaustive. Headings are for convenience only and do not affect the interpretation of any clause.

By registering an account with caji, accessing the platform, or placing any wager or bet, you confirm unconditionally that:

1. You have read and understood these Terms & Conditions in full.
2. You agree to be legally bound by these Terms & Conditions.
3. You are at least 21 years of age at the time of registration.
4. You are accessing the platform of your own free will and for personal entertainment purposes only.
5. You acknowledge that online gambling carries a risk of financial loss and that caji does not guarantee any winnings.
6. You are solely responsible for ensuring that your use of the caji platform complies with the laws applicable in your jurisdiction.

caji reserves the right to amend these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on the platform. It is your responsibility to review these terms regularly. Continued use of the platform after any amendment constitutes your acceptance of the revised terms.

Access to the caji platform is subject to the following eligibility conditions:

• You must be at least 21 years of age. This is a strict and non-negotiable requirement. caji will not permit any person under the age of 21 to register, deposit funds, or participate in any game or betting activity.
• You must be a natural person (not a company, trust, or other legal entity) accessing the platform for personal entertainment.
• You must not be accessing the platform from a jurisdiction where online gambling is explicitly prohibited by applicable law. caji makes no representation that its services are lawful in all jurisdictions.
• You must not be a current employee, contractor, officer, or agent of caji or any of its affiliated companies, nor an immediate family member of such a person.

caji reserves the right to request proof of age and identity at any time. If a Player is unable or unwilling to provide satisfactory proof that they meet the minimum age requirement, caji will suspend or close the account immediately. Any funds associated with an underage account will be handled in accordance with applicable legal requirements.

If you are aware that a person under the age of 21 is accessing the caji platform using your account or device, it is your responsibility to prevent such access. caji accepts no liability for underage access where a Player has failed to secure their account credentials.

To access the full features of the caji platform, you must register a personal account. The following rules apply to account registration and ongoing account security:

4.1 Registration Requirements

You must provide accurate, complete, and current information during registration, including your legal name, date of birth, and a valid contact method. You must not use a pseudonym, another person's identity, or fabricated personal details. Any account found to have been registered with false information may be closed without notice and any balance forfeited.

4.2 Single Account Policy

Each individual is permitted to hold one caji account only. Operating multiple accounts — whether under the same identity or different identities — is strictly prohibited. Where duplicate accounts are identified, caji reserves the right to close all associated accounts, void any bonuses, and withhold any winnings derived from duplicate account activity.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. caji will treat any action taken through your account as having been authorised by you. If you suspect that your account has been accessed without your authorisation, you must notify caji immediately at [email protected].

4.4 Account Closure by Player

You may request the closure of your caji account at any time by contacting support. Prior to closure, any pending withdrawals will be processed in accordance with standard procedures. Self-exclusion options are also available — see the Responsible Gaming section for details.

caji is required to verify the identity of all players before processing withdrawal requests. This process — commonly referred to as KYC (Know Your Customer) — is a standard requirement across the regulated gambling industry and is designed to prevent fraud, money laundering, and underage gambling.

caji may request any or all of the following documents as part of the KYC process:

• A valid government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of your current residential address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of the payment method used for deposits (a screenshot or statement confirming your ownership of the bKash, Nagad, Rocket, or Upay account used).
• A selfie or live photograph taken alongside your government-issued ID, if requested.

Documents must be clear, legible, and unaltered. caji reserves the right to reject documents that appear to have been tampered with or that cannot be verified through standard procedures. Failure to complete KYC verification within a reasonable timeframe after a withdrawal request has been submitted may result in the request being placed on hold until verification is complete.

All documents submitted as part of the KYC process are handled in strict confidence in accordance with the caji Privacy Policy.

6.1 Accepted Payment Methods

caji currently supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (৳). caji does not accept deposits or process withdrawals in foreign currencies.

6.2 Deposit Rules

• The minimum deposit amount is ৳200.
• Deposits must be made from a payment account that is registered in your own name. Third-party deposits — where the source account belongs to another person — are strictly prohibited and will trigger a review of your caji account.
• caji does not charge a fee on standard deposits. However, your payment provider may apply their own transaction charges, for which caji accepts no responsibility.
• Deposited funds are credited to your real money balance once the transaction has been confirmed by the relevant payment provider.

6.3 Withdrawal Rules

• Withdrawals may only be made to the same payment method used for your most recent deposit, or to a verified payment account registered in your name.
• KYC verification must be complete before any withdrawal request will be processed.
• Standard withdrawal processing time for bKash and Nagad is one to four hours from the time the request is approved. Processing times may be extended during periods of high demand or where additional verification is required.
• caji reserves the right to impose a maximum daily, weekly, or monthly withdrawal limit. Any applicable limits will be communicated to affected players.
• Withdrawals of bonus-derived winnings are subject to the applicable wagering requirements being satisfied in full prior to the withdrawal request being submitted.

6.4 Suspicious Transactions

caji actively monitors all financial transactions on the platform. Any transaction that appears to be linked to fraudulent activity, money laundering, or a violation of these terms will be flagged for investigation. caji reserves the right to freeze funds associated with suspicious transactions pending the outcome of an investigation.

caji offers various promotional bonuses to both new and existing players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms attached to individual offers:

• Bonuses are credited to a separate Bonus Balance within your account and are subject to wagering requirements before they or any associated winnings can be transferred to your Real Money Balance or withdrawn.
• Unless the specific promotional terms state otherwise, bonus wagering requirements must be met within 30 days of the bonus being credited. Uncompleted bonuses expire automatically at the end of this period.
• Only one bonus may be active at any time unless the promotional terms explicitly permit the stacking of offers.
• Bonuses are intended for individual player use only. Any evidence of bonus abuse — including but not limited to the use of multiple accounts to claim the same offer, systematic low-risk wagering strategies designed to clear wagering requirements with minimal risk, or the use of bots or automated software — will result in the forfeiture of the bonus and any associated winnings.
• caji reserves the right to amend, suspend, or withdraw any promotional offer at any time. Players who have already accepted an offer at the time of amendment will be subject to the terms applicable at the time of acceptance, provided those terms are clearly documented.
• Bonuses are not redeemable for cash without satisfying the applicable wagering requirements in full.

All games available on the caji platform — including slots, live casino tables, sports betting markets, and all other gaming products — are governed by the rules of the respective game or market, as communicated within the game interface or betting platform. In addition, the following general gameplay rules apply across all caji products:

• All game outcomes on the caji platform are determined by certified Random Number Generators (RNGs) or, in the case of live casino games, by the outcome of real physical game events conducted by professional dealers. caji does not manipulate game outcomes.
• Players must not use any software, tool, algorithm, or method designed to gain an unfair advantage over the house or other players. This includes, but is not limited to, automated betting bots, card-counting software, and exploit scripts.
• In the event of a technical fault, game malfunction, or data error that results in an incorrect display of odds, winnings, or game outcomes, caji reserves the right to void the affected bets or rounds and refund the relevant stakes. Winnings paid in error due to a technical fault may be recovered from the Player's account balance.
• For sports betting, all markets are settled based on the official result as declared by the relevant governing body (e.g., ICC for cricket, FIFA for football). caji does not accept liability for discrepancies between the official result and any unofficial source.
• Collusion between players — including, but not limited to, coordinating bets to guarantee a profit or to exploit a specific game mechanic — is strictly prohibited and may result in the permanent closure of all involved accounts.

The following activities are strictly prohibited on the caji platform. Engaging in any prohibited activity may result in immediate account suspension or permanent closure, forfeiture of all balances, and referral to relevant law enforcement authorities where appropriate:

• Registering more than one account, or registering on behalf of another person without their explicit knowledge and consent.
• Providing false, inaccurate, or misleading personal information during registration or at any subsequent point.
• Using the caji platform for money laundering or any other financially illicit purpose.
• Attempting to defraud caji or other players through any means, including chargebacks, disputed transactions, or false claims.
• Using VPN, proxy, or other IP-masking technologies to circumvent geographic restrictions or to access the platform under a false location.
• Sharing your account credentials with third parties or permitting third parties to operate your account.
• Engaging in any form of coordinated betting, syndicate play, or arbitrage activity that exploits pricing errors or platform vulnerabilities.
• Attempting to access, tamper with, or disrupt the caji platform's technical infrastructure, including its databases, servers, game software, or security systems.

caji is committed to promoting responsible gambling and to providing tools that help players manage their gaming activity. The platform offers the following responsible gaming features to all registered account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once a limit is set, it applies immediately. Requests to increase a limit are subject to a cooling-off period before taking effect.
• Session Time Reminders: Players may configure alerts that notify them after a specified period of continuous play.
• Self-Exclusion: Players who feel that gambling is negatively affecting their life may apply for voluntary self-exclusion for a defined period. During self-exclusion, the account will be suspended and no deposits will be accepted.
• Account Cooling-Off Periods: Players may request a temporary suspension of their account without full self-exclusion, providing a short break from gambling activity.

If you are concerned about your gambling behaviour or that of someone you know, please contact the caji support team at [email protected]. Full guidance on responsible gaming tools and external support resources is available on the Responsible Gaming page. caji's minimum age requirement of 21+ is strictly enforced at all times.

To the fullest extent permitted by applicable law, caji's aggregate liability to any Player arising from or in connection with their use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that Player in the thirty (30) days immediately preceding the event giving rise to the claim.

caji shall not be liable for:

• Any loss of profits, winnings, revenue, data, or goodwill, whether direct or indirect.
• Any interruption to the platform caused by factors outside caji's reasonable control, including but not limited to internet outages, server failures, third-party payment provider issues, natural disasters, or government actions.
• Any loss arising from a Player's failure to maintain the security of their account credentials.
• Any indirect, consequential, or special loss arising from use of the platform, even where caji has been advised of the possibility of such loss.

Nothing in these Terms & Conditions excludes or limits caji's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

All content on the caji platform — including but not limited to the caji brand name and logo, website design, graphics, text, software, game interfaces, and all other materials — is the intellectual property of caji or its licensed third-party providers and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the caji platform solely for personal entertainment purposes. This licence does not permit:

• Copying, reproducing, distributing, or publicly displaying any caji content without express written permission.
• Modifying, creating derivative works from, or reverse-engineering any part of the platform or its underlying software.
• Using the caji brand name or logo in any context that implies endorsement, affiliation, or partnership without written authorisation.

Any unauthorised use of caji's intellectual property will be considered a material breach of these Terms & Conditions and may result in legal action.

caji collects, processes, and stores personal data about Players in connection with the operation of the platform. The collection and use of your personal data is governed by the caji Privacy Policy, which forms part of these Terms & Conditions by reference.

By registering on the caji platform, you consent to the collection and use of your personal data as described in the Privacy Policy. You acknowledge that caji may share your data with third-party service providers — including payment processors and KYC verification providers — as necessary to operate the platform and comply with applicable legal obligations.

caji employs industry-standard SSL encryption and other technical security measures to protect your personal and financial data. However, no data transmission over the internet can be guaranteed to be completely secure, and caji accepts no liability for data breaches that result from circumstances beyond its reasonable control.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with international gaming law principles applicable to the jurisdiction under which caji operates its international gaming licence.

In the event of a dispute between a Player and caji, the Player should first contact the caji support team at [email protected] to attempt resolution informally. caji will endeavour to respond to all formal dispute notifications within five (5) business days (BST, UTC+6).

If informal resolution is not possible, disputes shall be referred to binding arbitration conducted in accordance with internationally recognised arbitration rules. The language of arbitration proceedings shall be English. Each party shall bear its own costs in connection with any arbitration, subject to any award made by the arbitrator.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

caji reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — such as changes to deposit or withdrawal rules, bonus conditions, or age verification requirements — caji will endeavour to notify active players via email or an on-platform notification prior to the changes taking effect. For non-material changes, updates will take effect immediately upon publication.

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severable from the remaining terms and shall not affect the validity or enforceability of any other provision. The remaining provisions shall continue in full force and effect.

The failure of caji to enforce any provision of these Terms & Conditions at any time shall not be construed as a waiver of that provision or of caji's right to enforce it in the future.

If you have any questions regarding these Terms & Conditions, or if you wish to make a formal complaint or raise a dispute, please contact the caji support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all Bangladeshi public holidays
• Response Time: Average 4–8 hours (BST, UTC+6)
• Language: English

All formal communications regarding account disputes, KYC queries, and withdrawal issues should be submitted via email to ensure a written record is maintained. caji is unable to action verbal or informal communications regarding account-level decisions.